Tell us what happened

Game or website problems

Tell us the game name, mode, browser or app version, and what happened immediately before the problem. Explain what you expected and how to reproduce it. A screenshot can help.

Use the support conversation to keep the report and its replies together. You can return to that conversation from the same profile.

Rules and guides

If a guide differs from the game, identify the heading or sentence and describe the move or result. We can then check both the text and the game’s current rule set.

Accounts and player reports

• For sign-in, progress or synchronisation issues, include your nickname and the friend code shown in your profile. Never send a password.
• For abusive chat, an inappropriate nickname or suspected unfair play, identify the player, game and approximate time. Explain what you observed rather than sharing unrelated personal information.

Privacy, security and other enquiries

Send personal-data requests, security reports, content enquiries and cooperation proposals to kontakt@idtv.pl.

You can also permanently delete your own account through its profile controls. The privacy policy explains what is removed and how backup rotation works.

Before sending a report

The guides explain each game’s rules and frequent questions. The About page explains accounts, rankings and tables, while the terms cover conduct in games and chat. If those pages do not resolve the issue, contact support with the relevant details.